Difference between revisions of "Frequently asked questions"

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== Wifi doesn't work? ==
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There might be multiple reasons for the wifi to have problems.
 +
* When you have trouble connecting with an Android device, you probably have to select '''MSCHAP-V2''' in the wifi connection dialog, for "phase 2 authentication".
 +
* Our wifi hotspots only support up to 64 simultaneous connections. When a hotspot is maxed out, the only solution is to move to another area and connect to another hotspot.
 +
* If you have recently changed your password, you might have to update your devices and applications manually. Also, make sure that you update your password in ALL devices and applications that might have saved credentials or you might accidentally lock your account because your email app tried to connect 5x using the wrong (old) password.
 +
** Android: Settings -> WLAN -> press & hold "wpa4fh" -> change
 +
** macOS: System Settings -> Network -> Deactivate wifi -> More options -> remove "wpa4fh" from the list of known networks -> OK -> Apply -> reactivate wifi and reconnect with "wpa4fh"
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** Windows 10: Bottom right, click on the network symbol -> Network and internet settings -> WLAN -> Manage known networks -> select "wpa4fh" -> "Don't save", then reconnect
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== How do I change my password? ==
 
== How do I change my password? ==
 
Your Windows password can be changed in the following ways:
 
Your Windows password can be changed in the following ways:
* On any Windows computer up to 15 days before the password expires, while logging in
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* On any Windows computer up to 14 days before the password expires, while logging in
* With [[E-mail#Change password|Outlook Web Access]], always (even when your password has expired)
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* Using the Passwort Management System, at https://pwms.fh-joanneum.at
Your password expires every 90 days. The last 15 days before expiration, you will receive a daily reminder [[E-mail|mail]]. While logging into Windows on any computer, you will see another reminder that also gives you the opportunity to change your password.
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Your password expires every 180 days. The last 14 days before expiration, you will receive a daily reminder [[E-mail|mail]]. While logging into Windows on any computer, you will see another reminder that also gives you the opportunity to change your password.
 
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Also, please read the [[FH_user_account#Policy|Password Policy]].
Please read the official [http://fh-joanneum.at/aw/home/Die_FH/Zentrale_Services/ZIT/Dokumentation/~brek/Passwort-Richtlinien/?lan=en Password Guidelines] article.
 
  
=== ...when I'm not at the FH? ===
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== How do I check my e-mail? ==
When you are not at one of the FH JOANNEUM locations, you can change your password via [[E-mail#Change password|Outlook Web Access]] (OWA) only.
 
=== ...after it has expired? ===
 
If your password has already expired, it can be changed with Outlook Web Access while logging in. If you have trouble changing your password with this method, please refer to the [http://fh-joanneum.at/aw/home/Die_FH/Zentrale_Services/ZIT/Dokumentation/~brek/Passwort-Richtlinien/?lan=en Password Guidelines] - OWA will give you a rather meaningless error message if your password does not match the guidelines. Officially, this way of changing your password is only supported by Internet Explorer, but it has been reported to work with both Safari and Firefox as well.
 
== How can I access the internet from my own computer? ==
 
* Via ethernet - just connect to any ethernet port that carries a black dot ([[Dynamic ethernet port|dynamic ethernet port]] - please read the configuration instructions there).
 
* via [[WLAN access|wireless LAN]] (WPA-TKIP Enterprise) or
 
* via wireless LAN without encryption + [[VPN client#Cisco VPN Client (outdated)|VPN client]].
 
=== How do I check my e-mail? ===
 
 
See [[E-mail]].
 
See [[E-mail]].
  
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== Where do I get...? ==
 
== Where do I get...? ==
 
=== Software ===
 
=== Software ===
You can find numerous ''trial versions'' of many commercial tools at the [[Intranet#File server|network path]] ''\\metropolis\mediathek$\Exchange''. Some freeware and open source software is available as well.
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You can find numerous ''trial versions'' of many commercial tools at the [[Server#File server|network path]] ''\\metropolis\mediathek$\Exchange''. Some freeware and open source software is available as well.
 
=== Devices ===
 
=== Devices ===
Video & photo cameras, tripods, lights, headphones and much more can be acquired at the [[Important places#Device rental office|device rental office]].
+
Video & photo cameras, tripods, lights, headphones and much more can be acquired at the [[Important places#Media Center|Media Center]]. Please note that students from the Department for Design and Communication have priority over other departments.
 
=== Forms and documents ===
 
=== Forms and documents ===
You can get all important administrative documents and forms at the [[Important places#Secretary's office|secretary's office]].
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You can get all important administrative documents and forms at the [[Online administration]] or the [[Important places#Secretary's office|secretary's office]].
 
=== Literature ===
 
=== Literature ===
 
The [[Important places#Library|library]] offers a comprehensive sortiment of books, magazines, papers and videos.
 
The [[Important places#Library|library]] offers a comprehensive sortiment of books, magazines, papers and videos.
  
More information is available at the [http://fh-joanneum.at/aw/home/Die_FH/Zentrale_Services/~eyh/BIZ/?lan=en library website]
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More information is available at the [http://fh-joanneum.at/biz library website]
 
== How do I print something? ==
 
== How do I print something? ==
 
See [[Printing]].
 
See [[Printing]].
  
 
[[de:Häufig gestellte Fragen]]
 
[[de:Häufig gestellte Fragen]]

Latest revision as of 13:27, 13 November 2017

Wifi doesn't work?

There might be multiple reasons for the wifi to have problems.

  • When you have trouble connecting with an Android device, you probably have to select MSCHAP-V2 in the wifi connection dialog, for "phase 2 authentication".
  • Our wifi hotspots only support up to 64 simultaneous connections. When a hotspot is maxed out, the only solution is to move to another area and connect to another hotspot.
  • If you have recently changed your password, you might have to update your devices and applications manually. Also, make sure that you update your password in ALL devices and applications that might have saved credentials or you might accidentally lock your account because your email app tried to connect 5x using the wrong (old) password.
    • Android: Settings -> WLAN -> press & hold "wpa4fh" -> change
    • macOS: System Settings -> Network -> Deactivate wifi -> More options -> remove "wpa4fh" from the list of known networks -> OK -> Apply -> reactivate wifi and reconnect with "wpa4fh"
    • Windows 10: Bottom right, click on the network symbol -> Network and internet settings -> WLAN -> Manage known networks -> select "wpa4fh" -> "Don't save", then reconnect

How do I change my password?

Your Windows password can be changed in the following ways:

  • On any Windows computer up to 14 days before the password expires, while logging in
  • Using the Passwort Management System, at https://pwms.fh-joanneum.at

Your password expires every 180 days. The last 14 days before expiration, you will receive a daily reminder mail. While logging into Windows on any computer, you will see another reminder that also gives you the opportunity to change your password. Also, please read the Password Policy.

How do I check my e-mail?

See E-mail.

How do I access the intranet and servers from home?

Connect using a VPN client.

Where do I get...?

Software

You can find numerous trial versions of many commercial tools at the network path \\metropolis\mediathek$\Exchange. Some freeware and open source software is available as well.

Devices

Video & photo cameras, tripods, lights, headphones and much more can be acquired at the Media Center. Please note that students from the Department for Design and Communication have priority over other departments.

Forms and documents

You can get all important administrative documents and forms at the Online administration or the secretary's office.

Literature

The library offers a comprehensive sortiment of books, magazines, papers and videos.

More information is available at the library website

How do I print something?

See Printing.